Privacy

Draft · last updated November 4, 2026

The short version

• Your record belongs to you. Nobody sees it until you share it.
• Bank and card-processor connections are read-only. Soothfast can't move money.
• We don't sell your data, and we don't use it for advertising.
• If you leave, we export your record to you or delete it, your choice.

What we collect

• About you: name, email, phone number if you give it, business name, and your target timeline.
• Payment: handled by Stripe. We never see or store your full card number.
• From your bank and card processor, with your permission and through read-only connections: deposits, payments, payer names, dates and amounts.
• Invoices and customers you upload or connect from QuickBooks or Ordino, used to name the customers behind card payments.
• How most of your customers pay, which you tell us when you sign up.
• What you and others tell us: interview recordings and transcripts, and the notes drafted from them. A spouse or employee is interviewed only with their own consent.
• Site usage: basic, aggregate page-visit counts.

How we use it

• To build and update your record and send your monthly update.
• To show your record to the people you choose to share it with, for as long as you allow.
• A transcription provider turns voice memos into text, so it hears the recording. Before any text goes to the AI provider that drafts your notes, names of people and companies are replaced with codes. Neither provider may train on your data. AI is never used to calculate the numbers in your record.
• Texts go only to people who opted in. Reply STOP at any time.

Who sees it

• You, and anyone you share your record with. Each share goes to a named person, has an expiry date, and can be revoked at any time.
• After a sale, the seller, if the buyer agreed to Note watch in the sale documents: monthly deposit totals, whether the customers named in the sale are still paying, and drop alerts. Never other customers by name, payroll or individual transactions. The buyer sees the same figures.
• A sponsor, if one pays for your seat, sees only that your seat is active, unless you choose to share more.
• Service providers we rely on (hosting, payments, bank connections, email and text delivery, AI drafting), only to run the service.
• Anyone else only if the law requires it.

Keeping it and deleting it

• We keep your record while your plan is active.
• Voice recordings are deleted as soon as you approve the notes made from them, or 30 days after you record them, whichever comes first. The written notes stay with your record.
• If your plan ends, your record is read-only for 90 days. We email you twice with a download link, then delete it, unless you restart or ask us to keep it.
• You can ask us to export or delete your record at any time. Deletion is completed within 30 days.
• If a spouse or employee withdraws their consent, their notes and transcripts are removed from your record and from future shares within 30 days.
• Copies that someone you shared with already downloaded can't be recalled. That's why downloads are off unless you turn them on, and interview notes are shared only if you choose.

Contact

Questions about your data: contact details coming soon.